1. Acceptance of Terms
By accessing, registering with, or using any part of the Imperial Wins Casino platform at imperial-wins-casino-new-zealand.com, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. This agreement forms a legally binding contract between you and Imperial Wins Casino. If you do not agree with any part of these Terms, you must not use this platform, create an account, or place any wagers.
These Terms apply to all users accessing Imperial Wins Casino from New Zealand and take precedence over any general or previous communications relating to the platform. Continued use of the platform following any modifications to these Terms constitutes your acceptance of the revised conditions.
2. About Imperial Wins Casino
Imperial Wins Casino operates under licence number OGL/2024/284/0863 and provides online casino services to eligible players. The platform is accessible at imperial-wins-casino-new-zealand.com and can be contacted through the following channels:
- Email: support@imperial-wins-casino-new-zealand.com
- Telephone: +64 9 361 1269
- Postal address: 300 Richmond Road, Grey Lynn, Auckland 1021
Imperial Wins Casino operates in accordance with the conditions imposed by its licensing authority, which include obligations relating to player fund protection, fair gaming, anti-money laundering compliance, and responsible gambling standards.
3. Eligibility Requirements
3.1 Age Requirement
You must be at least 18 years of age to register an account and participate in any real-money gambling activity on this platform. This is not a guideline. It is a firm requirement under our licence conditions and reflects the minimum legal age for gambling applicable to New Zealand residents. Imperial Wins Casino applies age verification procedures to all accounts and reserves the right to request documentary proof of age at any time.
Any account found to belong to a person under the age of 18 will be suspended immediately. All funds deposited by an underage player will be returned, and no winnings generated during that period will be paid out.
3.2 Jurisdiction and Residency
Access to Imperial Wins Casino is restricted to players in jurisdictions where online gambling is not prohibited by local law. New Zealand residents may access this platform lawfully as individual players, consistent with the framework established under the Gambling Act 2003, which does not impose criminal liability on individuals for participating in offshore-licensed online gambling.
It remains your personal responsibility to confirm that accessing and using this platform is lawful in your specific location at the time of use. Imperial Wins Casino does not represent or warrant that its services are appropriate or legally available for use in every jurisdiction.
3.3 Single Account Rule
Each individual may hold only one active account on the Imperial Wins Casino platform. Opening multiple accounts is prohibited, regardless of the payment method, email address, or personal details used. Where multiple accounts are identified as belonging to the same individual, all duplicate accounts will be closed, and any bonus funds or winnings accrued through the additional accounts may be forfeited.
3.4 Self-Excluded Players
Players who have voluntarily self-excluded from Imperial Wins Casino or from any other gambling platform through a connected scheme must not attempt to register a new account or circumvent their exclusion period in any way. If a self-excluded player is identified, their account will be closed and any deposits made during the exclusion period will be returned in full, with no entitlement to any associated winnings.
4. Account Registration and Verification
4.1 Registration Requirements
To create an account with Imperial Wins Casino, you must provide accurate, complete, and current personal information at the time of registration. The information required includes:
- Your full legal name as it appears on official identification documents
- A valid email address that you actively monitor
- Your date of birth
- Your current New Zealand residential address
- A contact telephone number
You are responsible for maintaining the accuracy of your account information and must update it promptly if any details change. Providing false or misleading information during registration is a breach of these Terms and may result in account closure and forfeiture of funds.
4.2 Identity Verification (KYC)
Imperial Wins Casino is required under its licensing conditions and applicable anti-money laundering standards to verify the identity of all account holders prior to processing withdrawal requests and at any other point during the account lifecycle where verification is deemed necessary.
The verification process, commonly referred to as Know Your Customer (KYC), requires you to provide:
- A clear copy of a valid, government-issued photo identification document (New Zealand driver licence or passport)
- Proof of your current residential address, such as a utility bill, bank statement, or government correspondence, dated within the last three months
- Proof of the payment method used for deposits, where applicable
We strongly recommend completing the verification process as early as possible after account registration. Delays in submitting verification documents are the most common reason withdrawal requests take longer to process. Once your account is fully verified, subsequent withdrawals are not subject to the same documentation requirements.
4.3 Account Security
You are solely responsible for maintaining the confidentiality of your account login credentials. Imperial Wins Casino will never ask for your password via email, live chat, or telephone. If you suspect your account has been accessed by an unauthorised party, you must notify us immediately at support@imperial-wins-casino-new-zealand.com and change your password without delay.
Any activity conducted through your account while your credentials are in use is your responsibility unless and until you have reported a suspected security breach to us. We accept no liability for losses arising from your failure to keep your account credentials secure.
5. Deposits and Payment Processing
5.1 Accepted Payment Methods
Imperial Wins Casino accepts deposits through the following payment methods available to New Zealand players:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Bitcoin (BTC)
- Ethereum (ETH)
- Tether (USDT)
All payment methods listed above are subject to availability at the time of transaction. Minimum and maximum deposit amounts vary by method and are displayed in the cashier section of your account.
5.2 Currency
New Zealand players may transact in New Zealand Dollars (NZD). Where deposits are made in a different currency or via cryptocurrency, conversion rates applicable at the time of the transaction will be applied. Imperial Wins Casino is not responsible for exchange rate fluctuations or any third-party fees charged by your payment provider in connection with currency conversion.
5.3 Deposit Processing
Deposits made by card, Apple Pay, or Google Pay are typically credited to your casino account immediately upon authorisation. Cryptocurrency deposits are credited following sufficient blockchain confirmations, which in most cases occurs within a short processing window. Imperial Wins Casino does not accept deposits from third-party accounts. All funds must originate from a payment source registered in your own name.
5.4 Anti-Money Laundering Obligations
Imperial Wins Casino is subject to anti-money laundering requirements consistent with internationally recognised standards, including those aligned with principles applicable under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 as relevant to its licence obligations.
As part of these obligations, we may:
- Request documentary evidence of the source of funds deposited into your account
- Place temporary holds on withdrawals pending investigation of unusual account activity
- Report suspicious transactions to the appropriate regulatory or law enforcement authorities without prior notice to the account holder
- Decline to process a transaction where the source or purpose of funds cannot be satisfactorily established
Cooperation with source-of-funds requests is a condition of continued account access. Failure to provide satisfactory documentation within the timeframe requested may result in account suspension.
6. Withdrawals
6.1 Withdrawal Conditions
Withdrawals from your Imperial Wins Casino account are subject to the following conditions:
- Your account must be fully verified before any withdrawal is processed
- The amount you wish to withdraw must be available as real money balance, not as active bonus funds subject to wagering requirements
- Withdrawals must be directed to a payment method registered in your own name
- Any withdrawal request may be subject to routine review as part of our security and compliance procedures
6.2 Processing Timeframes
Withdrawal processing times vary by payment method. Cryptocurrency withdrawals, including Bitcoin, Ethereum, and USDT, are typically processed within a short period following casino approval, with delivery dependent on blockchain confirmation speeds. Withdrawals to Visa or Mastercard are subject to the settlement timelines of your issuing bank, which generally range from two to five business days.
Imperial Wins Casino will not be held responsible for delays caused by your bank, payment provider, or blockchain network congestion once a withdrawal has been approved from our end.
6.3 Withdrawal Limits
Minimum and maximum withdrawal amounts apply to each payment method and are displayed in the cashier section of your account. Where a withdrawal request exceeds the applicable limit, it may be processed in instalments over consecutive periods in accordance with the limits in effect at the time of the request.
6.4 Unclaimed Funds
Where an account remains inactive and contains a real money balance, Imperial Wins Casino will make reasonable efforts to contact the account holder using the registered email address and phone number on file. If contact cannot be established and the account remains dormant, applicable inactivity provisions may apply as set out in Section 13 of these Terms.
7. Bonuses and Promotional Offers
7.1 Welcome Bonus
New players at Imperial Wins Casino are eligible to claim a welcome bonus on their first deposit. The current offer provides a 120% match bonus up to NZ$1,000, plus 250 free spins. By claiming this offer, you agree to be bound by the bonus-specific terms that accompany it, including the applicable wagering requirements, eligible games, time limits, and maximum withdrawal amounts derived from bonus winnings.
Claiming the welcome bonus is optional. Players who prefer to deposit without activating a promotional offer may do so by declining the bonus in the cashier or promotions section at the time of deposit.
7.2 General Bonus Terms
The following conditions apply to all bonuses and promotional offers at Imperial Wins Casino unless otherwise stated in the specific promotion terms:
- Bonuses are awarded in bonus funds, not as immediately withdrawable cash
- Wagering requirements must be met before bonus-derived funds convert to real money eligible for withdrawal
- Specific game categories may contribute differently to wagering requirement completion. For example, live casino games may contribute at a lower rate than pokies
- Only one bonus may be active at a time unless explicitly stated otherwise in the promotion
- Bonuses cannot be transferred, exchanged for cash, or applied to another player’s account
- Imperial Wins Casino reserves the right to modify, suspend, or withdraw any promotional offer with reasonable notice
- Bonus abuse, including but not limited to coordinated play, arbitrage betting, or the use of multiple accounts to exploit promotions, will result in bonus forfeiture and may result in account closure
7.3 Free Spins
Free spins awarded as part of a welcome offer or ongoing promotion are credited to specific eligible games as stated in the promotion terms. Winnings generated from free spins are credited as bonus funds and are subject to the wagering requirements applicable to that promotion. Free spins not used within the validity period specified will expire automatically.
7.4 Promotional Integrity
Imperial Wins Casino reserves the right to decline a bonus claim or reverse a bonus applied to an account where there is reasonable evidence that the player has provided false information, exploited a technical error, or engaged in patterns of play that indicate the primary intention is to extract bonus value rather than participate in genuine gaming activity.
8. Game Rules and Fair Play
8.1 Game Availability
Imperial Wins Casino offers over 10,000 games from providers including Evolution, Play’n Go, Pragmatic Play, PG Soft, Spribe, BGAMING, Evoplay, Ezugi, Playtech Live, and others. Game availability may vary from time to time due to technical maintenance, provider licence restrictions, or regulatory requirements. We do not guarantee continuous availability of any specific title.
8.2 Random Number Generation and Fairness
All game outcomes on the Imperial Wins Casino platform that are determined by software are generated using certified random number generation (RNG) systems. These systems are independently tested and audited to ensure that results are genuinely random and not influenced by previous outcomes, bet amounts, or any external factor. Live dealer games use physical cards, roulette wheels, and other real-world equipment captured via live video broadcast, with outcomes determined by the physical world rather than software RNG.
8.3 Technical Failures
In the event of a technical malfunction during a game round, the affected round may be deemed void, and any stakes placed during that round will be returned to your account balance. Winnings generated during a game round that subsequently experienced a technical error will not be paid out where the error materially affected the game outcome.
Imperial Wins Casino will not be liable for compensation claims arising from technical malfunctions, disconnections, or service interruptions beyond payment of the affected stake where applicable.
8.4 Game Disconnection
If your internet connection is lost during a game round, the game will typically resume from the state it was in at the point of disconnection when you reconnect. For live dealer games, disconnection may result in the round being completed without your participation. We recommend ensuring a stable internet connection before participating in time-sensitive game formats.
8.5 Intellectual Property of Game Content
All game content, including software, graphics, audio, animations, and related assets, is the intellectual property of the respective game provider. Nothing in your use of this platform grants you any ownership interest or licence to reproduce, distribute, or commercially exploit any game content.
9. Responsible Gambling
9.1 Our Commitment
Imperial Wins Casino is committed to providing an environment where gambling remains a form of entertainment. We recognise that for some individuals, gambling can become harmful, and we take our responsibilities in this area seriously. Our responsible gambling programme is a condition of our operating licence, not an afterthought.
9.2 Available Tools
The following responsible gambling tools are available to all registered players through the account settings section:
- Deposit limits: Set a maximum amount you can deposit per day, week, or month. Once a limit is set, reductions take effect immediately, while increases are subject to a cooling-off period before coming into force.
- Session time limits: Set a maximum duration for individual play sessions. You will receive a notification when your limit is reached.
- Reality checks: Receive periodic on-screen reminders displaying your session duration and net gaming result.
- Cooling-off period: Take a temporary break from gambling for a defined period, during which your account will be suspended for wagering purposes.
- Self-exclusion: Request exclusion from the platform for a minimum period of six months or on a permanent basis. Self-exclusion requests are actioned promptly and cannot be reversed during the elected period.
We encourage all players to set deposit and session limits before their first real-money play session, regardless of their experience level.
9.3 Underage Gambling Prevention
Imperial Wins Casino does not permit gambling by persons under the age of 18. We apply age verification checks to all new accounts and conduct periodic reviews. If you share a device with minors, you are responsible for ensuring they cannot access your casino account. We recommend using device-level parental controls to prevent access by children to gambling websites.
9.4 Support Organisations
If you are concerned about your gambling behaviour, or the gambling behaviour of someone you know, the following organisations provide free, confidential support:
- Gambling Therapy: gamblingtherapy.org
- BeGambleAware: begambleaware.org
- Problem Gambling Foundation of New Zealand: pgf.nz
- Gambling Helpline New Zealand: 0800 654 655 (available 24 hours, seven days a week)
10. Player Conduct and Prohibited Activities
10.1 General Conduct
Players are expected to behave in a reasonable and lawful manner at all times when using the Imperial Wins Casino platform, including during live dealer game sessions where communication with dealers and other players may occur.
10.2 Prohibited Activities
The following activities are strictly prohibited and constitute grounds for immediate account suspension, forfeiture of funds, and referral to relevant authorities where appropriate:
- Opening more than one account on the platform
- Providing false, misleading, or fraudulent identity or payment information
- Using software, bots, or automated tools to place wagers or interact with games
- Exploiting software errors, game vulnerabilities, or bonus structures in a manner not consistent with normal player behaviour
- Colluding with other players or third parties to gain an unfair advantage in any game format
- Engaging in any form of money laundering through casino deposits and withdrawals
- Conducting chargebacks or payment reversals through your bank or payment provider without prior notice and agreement from Imperial Wins Casino
- Threatening, abusing, or harassing casino staff or other players
- Attempting to access or interfere with the platform’s technical infrastructure
10.3 Chargebacks
Initiating a chargeback with your bank or payment provider for funds deposited into your Imperial Wins Casino account without first raising the matter with our support team is a breach of these Terms. Where a chargeback is raised, your account will be suspended pending investigation. If the chargeback is found to be unjustified, any outstanding balance may be recovered and the account closed permanently.
11. Privacy and Data Protection
11.1 Data Collection and Use
Imperial Wins Casino collects personal data from players as part of the registration, verification, and ongoing account management process. The data we collect and the purposes for which it is used are set out in our Privacy Policy, which forms part of these Terms by reference and is available at imperial-wins-casino-new-zealand.com/privacy-policy.
11.2 Data Security
All data transmitted between your device and the Imperial Wins Casino platform is protected by SSL (Secure Socket Layer) encryption. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. However, no internet-based transmission can be guaranteed as entirely secure, and you use the platform at your own risk insofar as data security is concerned.
11.3 Regulatory Disclosures
Imperial Wins Casino may be required by its licensing authority, law enforcement agencies, or financial regulatory bodies to disclose personal data relating to your account activity. Such disclosures will be made without prior notice to you where legally required and do not constitute a breach of our Privacy Policy.
12. Intellectual Property
All content on the imperial-wins-casino-new-zealand.com website, including but not limited to text, graphics, logos, interface design, software, and branding, is the property of Imperial Wins Casino or its licensors and is protected by applicable intellectual property law. You may not copy, reproduce, distribute, or create derivative works from any content on this platform without prior written consent.
Your use of this platform grants you a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only. This licence does not extend to any commercial use, resale, or redistribution of platform content.
13. Account Suspension, Closure, and Inactive Accounts
13.1 Closure by the Player
You may request the closure of your account at any time by contacting us at support@imperial-wins-casino-new-zealand.com. Where your account holds a real money balance at the time of closure, you should submit a withdrawal request before or alongside your closure request. Any eligible balance will be returned to your registered payment method following the usual withdrawal review process.
13.2 Suspension or Closure by Imperial Wins Casino
Imperial Wins Casino reserves the right to suspend or permanently close an account where:
- There is evidence or reasonable suspicion of fraud, identity misrepresentation, or prohibited activity
- The account holder is found to be under the age of 18
- A self-exclusion request has been received
- The player has violated these Terms in a material way
- We are required to do so by our licensing authority or a relevant legal authority
- The player’s jurisdiction of residence has changed such that they are no longer eligible to use the platform
Where an account is closed for cause, Imperial Wins Casino reserves the right to withhold any bonus funds and associated winnings. Real money deposits will be returned subject to the outcome of any investigation into the circumstances of closure.
13.3 Inactive Accounts
An account is considered inactive if no login activity has been recorded for a continuous period of twelve months. Imperial Wins Casino will send a notification to the registered email address before applying any inactivity provisions. Where an account holds a real money balance and becomes inactive, an administration fee consistent with our standard inactivity policy may be applied on a monthly basis after the applicable notice period has elapsed. The balance will not be reduced below zero. Players may reactivate an account at any time by logging in.
14. Limitation of Liability
Imperial Wins Casino provides its platform and services on an “as available” basis. To the fullest extent permitted by applicable law, we exclude all liability for:
- Any loss of profit, revenue, or opportunity arising from your use of the platform
- Losses resulting from technical failures, interruptions, or errors beyond our reasonable control
- Any indirect, consequential, or incidental losses connected with your use of the platform
- Losses arising from your failure to comply with these Terms, including through misuse of bonus offers or provision of inaccurate account information
Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.
Our total aggregate liability to you in connection with your use of the platform, where liability cannot be entirely excluded, is limited to the total amount of real money deposited into your account during the six months preceding the event giving rise to the claim.
15. Governing Law and Dispute Resolution
15.1 Governing Law
These Terms are governed by and shall be construed in accordance with the laws applicable under the jurisdiction in which Imperial Wins Casino holds its operating licence. This does not affect any statutory rights you may hold as a New Zealand resident under New Zealand consumer protection legislation, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, to the extent they apply to your use of the platform.
15.2 Dispute Resolution
If you have a complaint about any aspect of your experience at Imperial Wins Casino, you should first contact our support team at support@imperial-wins-casino-new-zealand.com with a clear description of the issue. We aim to acknowledge all formal complaints within 48 hours and to provide a substantive response within fourteen days.
Where a complaint relates to a specific game outcome, please retain any relevant screenshots or transaction references, as these assist in the investigation process.
If you are not satisfied with the outcome of our internal complaint process, you may escalate the matter to the dispute resolution body or regulatory authority associated with our operating licence, as specified in our Licence Information page. Details of the applicable escalation route are available on request from our support team.
16. Amendments to These Terms
Imperial Wins Casino reserves the right to update or amend these Terms at any time. Where changes are material, we will make reasonable efforts to notify registered players via the registered email address or through a notice displayed on the platform prior to the changes taking effect. Continued use of the platform following the posting of amended Terms constitutes your acceptance of the revised version. If you do not agree to any amendment, you should request account closure before the updated Terms take effect.
17. Severability
If any provision of these Terms is found by a court or regulatory authority to be invalid, unlawful, or unenforceable, that provision will be severed from the remaining Terms, which will continue in full force and effect. The invalid or unenforceable provision will be replaced, to the extent possible, with a provision that reflects the original intent while remaining enforceable.
18. Entire Agreement
These Terms, together with the Privacy Policy, Cookie Policy, Responsible Gambling Policy, and any applicable promotion-specific terms available on the Imperial Wins Casino website, constitute the entire agreement between you and Imperial Wins Casino with respect to your use of the platform. They supersede any prior representations, discussions, or agreements whether written or verbal.
19. Contact Us
If you have questions about these Terms or any aspect of your account, our support team is available around the clock.
- Email: support@imperial-wins-casino-new-zealand.com
- Telephone: +64 9 361 1269
- Live chat: Available 24 hours a day, seven days a week via the chat widget on imperial-wins-casino-new-zealand.com
- Postal address: 300 Richmond Road, Grey Lynn, Auckland 1021
Gambling involves financial risk. Only play with money you can afford to lose. If gambling stops being enjoyable, support is available. Contact the Gambling Helpline NZ on 0800 654 655, free of charge, any time.