Imperial Wins lets New Zealand players sign up at Imperial Wins and play in NZD. Deposits start at NZ$10, and a no deposit offer is unlocked when you confirm your email address. The one thing that catches most new players out is the first withdrawal. The minimum cashout is around NZ$196, your ID has to be verified first, and any active bonus has betting rules you need to follow until wagering is complete.
The table below covers the numbers people ask about most. Each is explained in more detail further down the page.
| Question | Quick answer |
|---|---|
| Minimum deposit | NZ$10 for cards, e-wallets and Paysafecard; NZ$25 for crypto; NZ$30 for bank transfer |
| Minimum withdrawal | Around NZ$196 (set against a €100 base) |
| Withdrawal processing | Up to three business days, plus your payment method’s transfer time |
| No deposit offer | Credited after you confirm your email address; 45x wagering, 7 days to use |
| Welcome package | Up to NZ$1,000 in matched funds and 150 free spins across three deposits |
| Verification | Required before your first withdrawal |
| Support | 24/7 live chat, email and an in-site help centre |
Getting Started at Imperial Wins
Always register, log in and deposit through the official site at imperialwins.com. Searching for the brand brings up a number of lookalike New Zealand domains. They quote bonus figures and terms that don’t match what you’ll see in your account, so the safest habit is to bookmark the homepage and use that link every time.
How do I create an Imperial Wins account?
Signing up takes a couple of minutes and happens in two short forms:
- Select Register in the top-right corner of the homepage.
- Enter a username, your email address and a password. Choose your account currency, then accept the terms and conditions.
- Fill in your personal details: full name, date of birth, gender, language, country, address and phone number.
- Open the confirmation email Imperial Wins sends you and click the verification link to activate the account.
Take care with step 3. The name, date of birth and address you enter are checked against your documents when you make your first withdrawal. A typo or nickname here is one of the easiest ways to slow down a payout later. Use your name exactly as it appears on your passport or driver licence, and the address that appears on your bills or bank statements.
Can I play in New Zealand dollars?
Yes. You select the currency at registration, so choose NZD to keep deposits, balances, bonuses and withdrawals in dollars. Promotions for New Zealand accounts are shown in NZD. Card and e-wallet deposits start at NZ$10, so you won’t pay conversion fees on everyday play.
A few limits in the casino’s terms are set in euros and converted into NZD. That is why some thresholds, such as the minimum withdrawal, show up as uneven dollar amounts rather than round figures.
How do I log in or reset my password?
Select Log In at the top right of the site and enter your username and password. If you’ve forgotten your password, use the forgotten password option on the login form, and a reset link will be sent to your registered email. Once you’re logged in, your account area shows your balance, active bonuses, comp points and responsible gaming settings.
Bonuses and Promotions
Imperial Wins runs a mix of one-off sign-up offers and recurring weekly deals. The terms matter as much as the headline value. Most disputes over withdrawals trace back to bonus rules rather than payment problems.
How do I claim the Imperial Wins no deposit bonus?
The no deposit offer is tied to email verification. Create your account, click the confirmation link in the email Imperial Wins sends you, and the offer is credited without any deposit. Depending on the current promotion, it comes as a small cash amount (NZ$7 at the time of writing) or a batch of free spins on a selected pokie. The promotions page always shows the version that’s live.
Whichever format you receive, the core terms are the same:
- a 45x wagering requirement;
- seven days from the moment it’s credited to complete wagering;
- a maximum bet of NZ$4 per spin while it’s active;
- a cap on how much you can win from it;
- no feature buys, which aren’t allowed while the no deposit bonus is active.
Before you request a cashout from no deposit winnings, read the offer’s terms in your account. Any deposit or verification step required before payout is listed there.
What is the welcome package for New Zealand players?
The welcome package is spread across your first three deposits. Together they add up to NZ$1,000 in matched funds and 150 free spins.
| Deposit | Match bonus | Free spins |
|---|---|---|
| First deposit | 100% up to NZ$500 | 50 spins on Empire Gold: Hold and Win |
| Second deposit | 50% up to NZ$200 | 50 spins on Imperial Fruits 100 Lines |
| Third deposit | 100% up to NZ$300 | 50 spins on Take Olympus |
The first deposit needs to be at least NZ$20 to qualify. Wagering is 40x the combined deposit and bonus amount, so a NZ$100 deposit matched to NZ$200 needs NZ$8,000 in bets before the bonus funds become withdrawable. Each stage is valid for seven days. The offer’s full terms, including eligible games, are shown in the cashier before you confirm the deposit. It’s worth checking them if you plan to play table games or live dealer titles, which usually contribute less to wagering than pokies.
Which bonus rules can cancel my winnings?
This is the question that matters most if you plan to withdraw after playing with a bonus. Imperial Wins reviews your betting history when you request a payout. Winnings can be voided if any bonus rule was broken during wagering, even once.
Check each of these before you cash out:
- Maximum bet: keep every spin at or below NZ$4 while a bonus is active. Imperial Wins has cancelled withdrawals where individual bets exceeded 10% of the credited bonus amount, so on a small bonus the safe stake may be lower than NZ$4.
- Feature buys: don’t use bonus buy options on pokies until wagering is finished.
- Wagering completed: the full requirement must be met within the seven-day window. After that, the bonus and any winnings from it are removed.
- Offer-specific conditions: some promotions set extra requirements before cashout. These appear in the terms for that offer.
If you’d rather avoid these rules altogether, you can play with a deposit and not claim the matching bonus. Your balance is then real money, withdrawable once your account is verified and your balance reaches the minimum.
What weekly promotions and VIP rewards are available?
Once the welcome package is used up, the weekly schedule takes over. Mighty Mondays, Tuesday Feast, Victorious Wednesdays and Noble Thursdays each offer reload bonuses, free spins or a combination of both. Each has its own minimum deposit and wagering terms. Players who have made at least one deposit in the current calendar month can also collect daily login rewards on selected pokies. The streak resets each month, and missing days can break it.
The VIP club works by invitation only. Members receive cashback of up to 20%, a personal support contact and priority handling of transactions, including withdrawals. There’s no application form. Invitations are based on your play history, so the best way in is regular activity on the account.
Deposits and Withdrawals
Imperial Wins accepts cards, e-wallets, vouchers and a wide range of cryptocurrencies. Deposits land instantly. Withdrawals go through an approval step before being sent, so the method you choose affects how long you wait.
Which payment methods can I use in New Zealand?
These are the main options for New Zealand accounts:
| Payment method | Minimum deposit | Withdrawals | Typical withdrawal time |
|---|---|---|---|
| Visa / Mastercard | NZ$10 | Yes | 1–4 days |
| Skrill / Neteller | NZ$10 | Yes | 1–4 days |
| Bitcoin and other crypto | NZ$25 | Yes | 1–4 days |
| Bank transfer | NZ$30 | Yes | 3–7 days |
| Paysafecard | NZ$10 | No | Not applicable |
Beyond these, the cashier lists further e-wallets and vouchers such as Jeton, Payz, MuchBetter, Neosurf, Flexepin and Google Pay. The crypto options include Ethereum, Tether, Litecoin, Dogecoin, TRON, Ripple, Cardano and Solana.
If you deposit with Paysafecard or another voucher, you’ll need a separate withdrawal method. Setting up an e-wallet or card before you win saves time later. As a general rule, withdraw to the same method you deposited with wherever possible, because this reduces the extra checks on your payout.
What are the minimum and maximum withdrawal amounts?
The minimum withdrawal is around NZ$196. That’s well above the NZ$10 minimum deposit, and it surprises a lot of new players. The limit is set at €100 in the casino’s terms and converted to NZD, so the exact dollar figure can move slightly with the exchange rate. If your balance sits just under the threshold, the withdrawal option won’t accept the request until you’re above it.
At the other end, withdrawals are capped at €5,000 per month, roughly NZ$9,800 at current rates. Winnings are also capped at €100,000 in any 24-hour period, measured from 00:00 to 23:59 GMT. Larger balances are paid out in instalments under the monthly limit.
How long do Imperial Wins withdrawals take?
A withdrawal goes through two stages. First, Imperial Wins reviews and approves the request, which it aims to do within three business days. Second, your payment method delivers the funds, using the transfer times in the table above. Progressive jackpot wins go through a longer review of up to 14 working days.
In practice, a verified account withdrawing to an e-wallet such as Skrill can see funds arrive within about a day of the request. Bank transfers sit at the slow end at three to seven days. The biggest variable is verification: a first withdrawal on an unverified account waits until your documents are approved.
Account Verification
Verification protects your account and payouts, and every player goes through it before receiving money. Doing it early is the single most effective way to speed up your first withdrawal.
When do I need to verify my identity?
Verification is required before your first withdrawal is paid. It’s also triggered automatically once your total deposits reach NZ$2,000 within six months, even if you haven’t asked to withdraw. You can upload documents at any time after registering. If you plan to cash out soon, there’s no advantage in waiting for the request.
What documents should I prepare, and how do I avoid delays?
Imperial Wins typically asks for three things:
- Photo ID, such as a passport or driver licence;
- Proof of address, such as a recent utility bill or bank statement showing your name and address;
- Proof of payment method ownership, such as a photo of your card with the middle digits covered, or a screenshot of your e-wallet account.
Most delays come from the quality of the documents rather than the checks themselves. Photograph documents in good light with all four corners visible. Make sure nothing is cropped, blurred or partly covered by glare. Never edit, crop or annotate an image beyond covering the middle digits of your card. Altered documents are rejected, and the account can be closed as a result.
Check that the name and address on your documents match what you entered at registration exactly. If you’ve moved recently, update your address in the account before uploading.
Troubleshooting Common Problems
Most payout and bonus issues fall into a few predictable patterns. Here’s how to work through them before contacting support.
Why was my withdrawal cancelled?
A cancelled withdrawal almost always comes down to one of three causes. The first is a bonus rule breach during wagering: a bet above the maximum stake, or a feature buy while a bonus was active. In that case, the bonus winnings are removed and only your own deposit balance remains. The second is incomplete wagering, where the request was made before the full requirement was met. The third is verification, where documents were rejected, didn’t match the account details, or weren’t supplied.
The cancellation notice usually names the reason. If it doesn’t, ask live chat for the specific rule or document involved. If the issue was verification, resubmitting clearer documents usually resolves it, and you can request the withdrawal again once they’re approved.
Why is my withdrawal still pending?
A request can sit pending for up to three business days while it’s reviewed, and during that time no action is needed from you. Common reasons for a longer wait include:
- documents still under review;
- a request that falls over a weekend;
- extra network confirmations on a crypto payout.
If your withdrawal has passed the approval window and your payment method’s transfer time, check your email for any document request from the verification team. After that, contact live chat with the withdrawal date and amount. Avoid cancelling and resubmitting the request, as this returns it to the back of the queue.
Why didn’t my bonus appear?
Start with the basics. For the no deposit offer, make sure you’ve clicked the link in the confirmation email; check your spam folder if it didn’t arrive. For deposit bonuses, confirm that your deposit met the offer’s minimum, since the first welcome deposit needs NZ$20 rather than NZ$10, and that you selected the bonus when depositing where the cashier asks. Then look in the bonus section of your account, where credited offers and free spins are listed. If everything checks out and the bonus still isn’t there, live chat can add it manually or explain why it wasn’t triggered.
Mobile Play
Is there an Imperial Wins app?
Imperial Wins runs as a progressive web app rather than a download from the App Store or Google Play. You install it straight from your phone’s browser, and it then opens from your home screen like a normal app, full screen and with push notifications for promotions and account updates. Your login, balance and bonuses are the same on mobile as on desktop.
To install it:
- iPhone or iPad: open imperialwins.com in Safari, tap the Share icon, then tap Add to Home Screen.
- Android: open the site in Chrome, tap the three-dot menu, then choose Add to Home screen or Install app.
The icon appears on your home screen straight away. There’s nothing to update manually, because the web app always loads the current version of the site.
Support and Play Limits
How do I contact Imperial Wins customer support?
Live chat is the fastest route and runs 24/7. Your first reply may come from an automated assistant. If it doesn’t solve the problem, ask to speak with an agent, and a human usually takes over within a few minutes. For issues that need attachments or a written record, such as document questions or a disputed withdrawal, email support@imperial-wins-casino-new-zealand.com.
The help centre, found in the site menu, covers the most common questions in detail, including payments, bonuses and verification. It’s worth a quick search before you open a chat. When you do contact support about a payment, include the date, amount and method so the agent can find the transaction immediately.
How do I set deposit, loss or time limits?
Your account’s responsible gaming settings let you set deposit, bet and loss limits, turn on reality check reminders during sessions, and take a time-out from the account. Lowering a limit takes effect immediately. Raising one takes 24 hours, which gives you a built-in cooling-off period before any increase applies.
Set limits when you first open the account, not after a losing session, and choose amounts that fit your budget for the week or month. If gambling stops feeling like entertainment, the Gambling Helpline offers free, confidential support in New Zealand on 0800 654 655. Details of how Imperial Wins handles your personal data are in the privacy policy.