Who This Policy Applies To
This Privacy Policy applies to all individuals who access or use the services provided by Imperial Wins Casino through the website https://imperial-wins-casino-new-zealand.com/. It covers registered account holders, visitors who browse without registering, and anyone who contacts us through any of our communication channels.
Imperial Wins Casino is operated by a licensed entity holding casino licence number OGL/2024/284/0863. Our registered correspondence address is 300 Richmond Road, Grey Lynn, Auckland 1021, New Zealand. You can reach us by email at support@imperial-wins-casino-new-zealand.com or by phone on +64 9 361 1269.
This Policy has been written to reflect the requirements of the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs) contained within it. It also reflects obligations that arise under the Gambling Act 2003 and the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), both of which place specific requirements on how we handle personal information during the account registration, identity verification, and transaction monitoring process.
If you are accessing our platform from within New Zealand, this Policy applies to you in full.
What Information We Collect
We collect personal information in several different contexts depending on how you interact with our platform. The categories below describe what we collect and the circumstances under which it is gathered.
Registration Information
When you create an account with Imperial Wins Casino, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, residential address in New Zealand, phone number, and the password you choose. You are required to provide accurate information at this stage. Providing false details is a breach of our Terms and Conditions and may result in account suspension or permanent closure.
Identity Verification Documents
Before any withdrawal can be processed, and in accordance with our obligations under the AML/CFT Act 2009, we are required to verify your identity. This means we will ask you to submit a copy of a current government-issued photo ID, such as a New Zealand driver’s licence or passport, along with a proof of residential address dated within the past three months. A bank statement, utility bill, or local authority rates notice is acceptable for this purpose.
We do not use your identity documents for any purpose beyond verifying your identity and meeting our legal compliance requirements. Documents submitted are stored securely and are not shared with third parties except where required by law or our licensing authority.
Financial Information
When you make a deposit or request a withdrawal, we collect information related to your chosen payment method. Depending on the method you use, this may include partial card numbers, payment account identifiers, transaction reference numbers, or cryptocurrency wallet addresses. We do not store full card numbers on our servers. Payment data is processed through our payment providers under their own security and data handling standards.
Accepted payment methods at Imperial Wins Casino include Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and USDT. Each method has its own data transmission pathway. Where card payments are involved, your card data is handled in accordance with Payment Card Industry Data Security Standard (PCI DSS) requirements.
Gameplay and Account Activity
We record information about how you use our platform. This includes which games you play, the stakes you wager, your session duration, your deposit and withdrawal history, your bonus usage, and any limits or restrictions you apply to your account through the responsible gambling tools. This information is collected automatically as part of normal platform operation.
Communications
If you contact us through live chat, email, or phone, we retain a record of that communication. This includes the content of your messages, any attachments you send, and the date and time of contact. These records are kept to help us resolve disputes, improve our support quality, and maintain an accurate history of any account-related matters.
Technical and Device Data
We automatically collect certain technical data when you access our website or app. This includes your IP address, the type of device you are using, your browser type and version, your operating system, screen resolution, referring URL, and general location information derived from your IP address. This data is used for security purposes, fraud detection, and to ensure the platform performs correctly on your device.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website. A full explanation of what cookies we use and how to manage your preferences is provided in our separate Cookie Policy, available at https://imperial-wins-casino-new-zealand.com/cookie-policy/. Disabling cookies may affect the functionality of certain parts of our site.
Why We Collect Your Information
We collect personal information only for purposes that are directly related to operating our platform and meeting our legal obligations. Under the New Zealand Privacy Act 2020, we are required to tell you the specific purposes for which your information is collected at or before the time of collection. Those purposes are:
- To create and maintain your player account and verify that you are who you say you are
- To confirm that you meet the minimum legal age requirement of 18 years to gamble in New Zealand
- To process your deposits and withdrawals and keep a record of your financial transactions
- To comply with our obligations under the AML/CFT Act 2009, including customer due diligence, transaction monitoring, and suspicious activity reporting
- To meet the terms of our gambling licence, including player protection obligations and reporting requirements to our licensing authority
- To provide customer support and resolve any disputes or account issues you raise
- To detect, investigate, and prevent fraudulent activity, identity theft, or any attempts to manipulate our platform
- To apply and manage the responsible gambling tools on your account, including deposit limits, session limits, reality checks, and self-exclusion
- To send you transactional communications relating to your account, including deposit confirmations, withdrawal notifications, and verification requests
- To send you promotional communications about offers and bonuses available at Imperial Wins Casino, where you have consented to receive these
- To analyse gameplay and account activity to improve our platform and personalise your experience
- To comply with any other legal obligations applicable to our operation in the jurisdictions where we hold licences
We will not use your personal information for any purpose that is unrelated to those listed above without first obtaining your consent or unless we are required to do so by law.
The Legal Basis for Processing Your Information
As an operator subject to New Zealand law, including the Privacy Act 2020, and holding a casino operating licence, our collection and use of personal information is grounded in the following:
- Contractual necessity: Processing your account information, payment details, and gameplay records is necessary to perform the contract between us when you create an account and use our services.
- Legal obligation: We are legally required to collect and retain certain information under the AML/CFT Act 2009, the Gambling Act 2003, and any directions issued by our licensing authority. We have no discretion to waive these requirements. If you do not provide the information required for identity verification, we cannot open or maintain your account.
- Legitimate interests: We process certain technical and behavioural data for fraud prevention, platform security, and ensuring the integrity of our gaming environment. These activities are necessary for the responsible operation of an online casino.
- Consent: Where we send marketing communications, we do so only where you have opted in to receive them. You may withdraw this consent at any time.
Consequence of Not Providing Information
You are not legally obliged to provide your personal information to us. However, there are practical consequences of not doing so. Without your registration information, we cannot open an account for you. Without identity verification documents, we cannot process withdrawals. Without payment information, transactions cannot take place. Where information is required to meet our obligations under the AML/CFT Act or the Gambling Act, failure to provide it means we cannot lawfully continue the relevant part of our service to you.
How We Share Your Information
We do not sell your personal information to third parties. We do not share it for advertising purposes with companies outside of Imperial Wins Casino. Disclosure of your information to external parties occurs only in the following circumstances:
Service Providers and Processors
We work with third-party companies who provide services essential to our operation. These include payment processors, identity verification providers, game software studios, fraud prevention services, cloud hosting providers, and customer support platforms. These companies process your data on our behalf and are bound by contractual agreements that restrict their use of your information to the specific purposes for which it is shared.
Regulatory and Law Enforcement Bodies
We may disclose personal information to regulators, law enforcement agencies, or other government bodies where we are required to do so by law. This includes reporting obligations under the AML/CFT Act 2009. We do not have discretion to refuse such disclosures where a lawful requirement exists.
Licensing Authorities
Our licensing authority may require access to player records, transaction data, or compliance documentation as part of regulatory audits or investigations. We are obliged to cooperate fully with these requests.
Responsible Gambling Organisations
Imperial Wins Casino works in partnership with BeGambleAware and Gambling Therapy. In limited circumstances related to player welfare, anonymised or aggregated data may be shared with these organisations. We do not share individually identifiable player information with these partners without your knowledge except where doing so is required as part of a self-exclusion scheme or a court order.
Business Transfers
In the event that Imperial Wins Casino is acquired, merged with another entity, or its assets are transferred as part of a restructure or sale, your personal information may be transferred to the new controlling entity. We will notify you of any such change and, where required, seek your consent before transferring your information to a new operator.
Sending Your Information Overseas
Our operations involve service providers and game studios located in various countries, including within the European Union, the United Kingdom, Malta, and other jurisdictions. As a result, some of your personal information may be transferred to and processed in countries outside of New Zealand.
Under Information Privacy Principle 12 of the Privacy Act 2020, we are required to take reasonable steps to ensure that any overseas recipient of your information handles it in a manner that is consistent with the Privacy Act 2020’s standards. We do this through contractual data protection clauses with all overseas recipients, and by selecting service providers operating under regulatory frameworks that provide comparable levels of protection.
Where your information is transferred to game providers for the purpose of delivering their software to you, those providers operate under their own privacy frameworks and are subject to their respective regulatory requirements. We take care to partner only with studios and technology providers who maintain recognised standards of data security.
How Long We Keep Your Information
We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, and for as long as our legal obligations require us to keep it.
- Account records, including registration information and identity documents, are retained for a minimum of seven years from the date your account is closed. This retention period reflects requirements under the AML/CFT Act 2009 and our licensing conditions.
- Transaction records, including deposit and withdrawal history, are retained for the same minimum seven-year period.
- Communications with our support team are retained for up to five years from the date of the interaction, unless a longer period is required for dispute resolution purposes.
- Technical data and log files are retained for shorter periods, typically between 12 and 24 months, unless they relate to an ongoing security investigation.
- Marketing consent records are retained until you withdraw your consent and for a reasonable period thereafter to demonstrate our compliance.
When the applicable retention period expires, we securely delete or de-identify your information in accordance with our internal data management procedures.
How We Protect Your Information
The security of your personal information is taken seriously by Imperial Wins Casino. We maintain technical and organisational measures appropriate to the sensitivity of the information we hold and the risks involved in processing it.
Our website and app use SSL (Secure Sockets Layer) encryption to protect all data transmitted between your device and our servers. This means that information you submit, including account credentials and payment details, is encrypted during transit.
Access to personal data within our organisation is restricted to staff and contractors who require it to perform their role. We operate access controls, authentication requirements, and audit logging on systems that handle personal data.
Our servers are hosted through providers that maintain recognised security standards, including physical security controls at data centre facilities.
Despite these measures, no online service can guarantee that security incidents will never occur. If a breach of your personal information occurs that is likely to cause serious harm, we will notify you and the Office of the Privacy Commissioner as required by the Privacy Act 2020.
Your Rights Under the Privacy Act 2020
As a New Zealand resident, you have a number of rights with respect to your personal information under the Privacy Act 2020. These rights are not unlimited and may be subject to exceptions in certain circumstances, but we are committed to honouring them wherever we are able to do so.
Right to Access Your Information
You have the right to ask us whether we hold personal information about you, and if so, to request access to it. You can make an access request by contacting us at support@imperial-wins-casino-new-zealand.com. We will respond to your request within 20 working days. There is no charge for making a standard access request.
In some circumstances we may need to verify your identity before releasing information to you, to ensure that we do not disclose your data to an unauthorised person.
Right to Correct Your Information
If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to ask us to correct it. You can submit a correction request to support@imperial-wins-casino-new-zealand.com. We will either make the correction requested or, if we disagree with the correction, attach a note to the relevant record indicating that a correction was requested.
Right to Complain
If you believe we have interfered with your privacy or breached the Privacy Act 2020, you have the right to complain. In the first instance, we encourage you to raise the issue with us directly at support@imperial-wins-casino-new-zealand.com or by calling +64 9 361 1269. We will investigate your complaint and provide a response.
If you are not satisfied with our response, or if you prefer to raise the matter directly with an independent body, you may contact the Office of the Privacy Commissioner:
- Website: www.privacy.org.nz
- Phone: 0800 803 909
- Post: PO Box 10094, The Terrace, Wellington 6143
Marketing Communications and Your Choices
If you have opted in to receiving promotional communications from Imperial Wins Casino, we may send you information about current bonuses, new games, and special offers by email or other channels. These communications are sent only on the basis of your consent.
You can withdraw your consent at any time by clicking the unsubscribe link at the bottom of any marketing email, or by contacting us at support@imperial-wins-casino-new-zealand.com. Once you unsubscribe, we will stop sending you promotional messages within a reasonable period. Unsubscribing from marketing communications will not affect your ability to receive transactional account messages, such as deposit confirmations and security alerts.
We do not pass your contact details to third parties for their own marketing purposes.
Responsible Gambling and Privacy
Imperial Wins Casino takes its responsible gambling obligations seriously. Certain personal information, including your gameplay data, session length, wagering patterns, and account activity, is used to assess whether responsible gambling safeguards need to be applied. This is a requirement of our licensing conditions and forms part of our duty of care to players.
If our monitoring identifies behaviour that may indicate a problem with gambling, we may contact you to offer information about available support tools or to prompt you to review your account limits. This is not a commercial communication; it is a welfare measure.
The responsible gambling tools available on your Imperial Wins Casino account include deposit limits, session time limits, reality checks, and self-exclusion. You can access and set these tools from within your account at any time. If you self-exclude through our platform, your account will be closed for the duration you specify and cannot be reopened during that period. We will not send you marketing communications during a self-exclusion period.
If you need independent support, you can contact:
- Gambling Therapy: www.gamblingtherapy.org (free online support and live chat available internationally)
- BeGambleAware: www.begambleaware.org (guidance and referral to support services)
- Problem Gambling Foundation of New Zealand: 0800 664 262
Children and Minors
Imperial Wins Casino is strictly an adult platform. Our services are not directed at or available to anyone under the age of 18. We do not knowingly collect personal information from individuals under 18. Age verification is a mandatory step in our registration and identity verification process.
If we become aware that we have collected personal information from a minor, we will take immediate steps to delete that information and close the associated account. If you have reason to believe that a minor has accessed our platform or provided us with their information, please contact us at support@imperial-wins-casino-new-zealand.com.
Automated Decision-Making
We use automated tools for certain processes including fraud detection, AML transaction screening, and the application of account restrictions triggered by responsible gambling thresholds. These automated systems flag accounts or transactions for human review rather than making final decisions without human involvement. Where an automated flag results in a restriction on your account, you have the right to request a review by a member of our compliance team. Please contact us at support@imperial-wins-casino-new-zealand.com to make such a request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our legal obligations, or the services we offer. When we make material changes, we will notify you by email or by posting a prominent notice on our website. Continued use of our platform after any such change constitutes your acceptance of the updated Policy.
We encourage you to review this page periodically to stay informed about how we handle your personal information.
How to Contact Us
If you have any questions about this Privacy Policy, want to exercise your rights under the Privacy Act 2020, or want to raise a concern about how we handle your personal information, please get in touch through any of the following channels:
- Email: support@imperial-wins-casino-new-zealand.com
- Phone: +64 9 361 1269
- Post: 300 Richmond Road, Grey Lynn, Auckland 1021, New Zealand
Our support team is available 24 hours a day, seven days a week. For matters relating specifically to data privacy, we recommend using email so that you receive a written record of your enquiry and our response.