Operator Details and Corporate Information
Imperial Wins Casino is owned and operated by ABC Interactive N.V., a company incorporated and registered under the laws of Curaçao, with its registered office at Abraham de Veerstrat 9, Curaçao. Operational and technical services are provided in part through its subsidiary, NextWay Limited, registered in Cyprus. All gaming services accessible via the domain imperial-wins-casino-new-zealand.com are operated under the authority of ABC Interactive N.V. in its capacity as the licensed entity.
Players who wish to contact the operator regarding any legal, regulatory, or account-related matter may do so through the official support channels listed on the Contact Us page of this website.
Licence Details
Licence Number and Type
ABC Interactive N.V. holds a valid Online Gaming Licence issued under the authority of the Government of Curaçao. The licence number is:
OGL/2024/284/0863
This licence is classified as an Online Gaming Licence (OGL) and authorises the operator to offer remote gaming services, including casino games, to eligible players in permitted jurisdictions.
Regulatory Authority
The issuing and supervising authority for this licence is the Curaçao Gaming Authority (CGA), established under the National Ordinance on Games of Chance (Landsverordening op de kansspelen, P.B. 2024, no. 157), which came into force on 24 December 2024. The CGA is the competent body responsible for the regulation of online gaming operators licensed in and from Curaçao, and its mandate encompasses licensing, compliance monitoring, and enforcement.
For further information about the regulatory framework administered by the CGA, players may visit the official portal at www.cga.cw.
Country of Registration
ABC Interactive N.V. is incorporated in Curaçao, a constituent country of the Kingdom of the Netherlands, situated in the southern Caribbean Sea.
Territory of Service and Eligibility
Imperial Wins Casino provides online gaming services to eligible players in New Zealand and other permitted jurisdictions, subject to the conditions of the applicable licence and the laws of each relevant territory. The operator reserves the right to restrict access to its services in jurisdictions where the offering of remote gaming is prohibited or requires a separate local authorisation not held by the operator.
New Zealand does not currently issue online casino licences to offshore operators. The Gambling Act 2003 (NZ) governs domestic gambling activity and does not prohibit New Zealand residents from accessing services provided by licensed offshore operators. Imperial Wins Casino operates in compliance with its Curaçao licence and does not represent that it holds any specific New Zealand regulatory authorisation beyond that framework.
Age Restrictions and Player Eligibility
Access to real-money gaming services at Imperial Wins Casino is strictly restricted to individuals who are 18 years of age or older. This minimum age requirement applies unconditionally to all registered players, regardless of the applicable local age of majority in any given jurisdiction.
The operator employs age verification procedures as part of its Know Your Customer (KYC) process to ensure compliance with this restriction. Any account found to have been created by a person under the age of 18 will be immediately suspended, any funds deposited will be returned, and any winnings accrued will be forfeited in accordance with the operator’s Terms and Conditions.
Imperial Wins Casino does not knowingly permit minors to access its platform and does not direct any marketing or promotional materials towards persons under the age of 18.
Anti-Money Laundering and Know Your Customer Policy
Legal Basis
ABC Interactive N.V. maintains a comprehensive Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) programme in accordance with its obligations under the laws of Curaçao and the conditions of its Online Gaming Licence. The operator is committed to preventing its platform from being used as a vehicle for money laundering, terrorist financing, or any other form of financial crime.
Customer Due Diligence
As a condition of account registration and prior to the processing of withdrawals, the operator conducts customer due diligence in accordance with its KYC procedures. Players may be required to provide the following documents:
- A valid government-issued photographic identification document, such as a passport or driver’s licence;
- Proof of residential address, such as a utility bill or bank statement dated within the preceding three months;
- Proof of the payment method used, where required by the operator’s risk assessment procedures;
- Evidence of source of funds or source of wealth, in circumstances where transactions exceed applicable thresholds or where the operator’s risk assessment indicates the need for enhanced due diligence.
Transaction Monitoring
The operator employs automated and manual transaction monitoring systems to identify patterns of activity that may indicate money laundering, fraud, or other prohibited conduct. Where suspicious activity is identified, the operator is required to file reports with the relevant financial intelligence authorities in accordance with applicable law, and may suspend or terminate the relevant player account pending investigation.
The operator reserves the right to delay the processing of withdrawals where verification procedures have not been completed, or where a transaction is subject to review under its AML procedures.
Data Protection and Privacy
Collection and Use of Personal Data
Imperial Wins Casino collects and processes personal data provided by players at the time of registration and throughout the course of the player relationship. Personal data is collected and used for the purposes of account administration, identity verification, payment processing, regulatory compliance, fraud prevention, and the delivery of customer support services.
The operator does not sell or otherwise transfer personal data to third parties for the purpose of direct marketing without the player’s express consent, except where required to do so by applicable law or by the operator’s regulatory obligations.
Security Measures
All data transmitted between players and the Imperial Wins Casino platform is protected using industry-standard Secure Socket Layer (SSL) encryption technology. This ensures that personal and financial information is secured in transit and is not accessible to unauthorised parties. The operator maintains appropriate technical and organisational security measures to protect stored personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction.
Player Rights
Players have the right to request access to the personal data held about them, to request correction of inaccurate data, and to request deletion of personal data where the operator is not required by law or regulatory obligation to retain it. Requests relating to personal data may be submitted to the operator through the official support channels provided on this website.
The operator’s full Privacy Policy, which sets out in detail the categories of data collected, the lawful bases for processing, data retention periods, and the rights available to players, is accessible via the Privacy Policy page of this website.
Responsible Gambling
Commitment to Player Welfare
Imperial Wins Casino is committed to promoting responsible gambling and to minimising the potential for harm arising from gambling activity. The operator recognises that for a minority of players, gambling can give rise to adverse consequences, and it has implemented a range of measures to support player welfare and to enable players to manage their gambling activity effectively.
Available Player Protection Tools
The following responsible gambling tools are available to all registered players:
- Deposit limits: Players may set maximum deposit amounts on a daily, weekly, or monthly basis. Once set, a reduction in a deposit limit takes effect immediately, while an increase is subject to a cooling-off period in accordance with the operator’s responsible gambling procedures.
- Session time limits: Players may set a maximum duration for individual gaming sessions, after which the system will notify the player and may require a period of inactivity before play can resume.
- Reality check notifications: At specified intervals during a gaming session, players will receive a notification displaying the duration of the session and a summary of their net wagering activity for that period.
- Loss limits: Players may set a ceiling on the amount they are willing to lose within a defined time period.
- Self-exclusion: Players may request temporary or permanent self-exclusion from the platform. A self-exclusion, once activated, cannot be reversed during the nominated exclusion period. Players who wish to self-exclude may contact the customer support team or use the account management controls available within their player account.
- Account cooling-off periods: Short-term breaks from play may be requested without the player needing to commit to a full self-exclusion.
External Support Organisations
Imperial Wins Casino maintains formal relationships with the following independent responsible gambling support organisations:
- Gambling Therapy (gamblingtherapy.org): A global service offering free practical advice and emotional support to anyone affected by problem gambling, available online and via live chat.
- BeGambleAware (begambleaware.org): An independent charity providing information, advice, and referral services for people experiencing gambling-related harm.
Players in New Zealand who are concerned about their gambling behaviour, or who are seeking support on behalf of a family member or someone close to them, are encouraged to contact these organisations directly. Both services are free of charge and independent of Imperial Wins Casino.
Prohibition on Gambling by Vulnerable Persons
The operator does not permit gambling by persons who are self-excluded, by minors, or by individuals whose account has been suspended or restricted. The operator’s systems are designed to prevent self-excluded players from creating new accounts and from receiving promotional communications during the exclusion period.
Fairness and Game Integrity
All casino games offered on the Imperial Wins Casino platform use certified Random Number Generator (RNG) technology to ensure that game outcomes are genuinely random and not subject to manipulation by either the operator or the player. The RNG systems employed by the operator’s game suppliers are subject to independent testing and certification by accredited third-party testing laboratories.
The Return to Player (RTP) percentages applicable to individual games are determined by the game suppliers and are disclosed within each game’s information panel. These percentages represent the theoretical long-term return to players over a statistically significant number of game rounds and do not guarantee individual session outcomes.
Dispute Resolution
Internal Complaints Procedure
Imperial Wins Casino operates a formal internal complaints procedure. Players who wish to raise a complaint are encouraged to do so in the first instance by contacting the customer support team via live chat or email. The operator will acknowledge receipt of a complaint and will endeavour to investigate and respond within a reasonable timeframe.
For complaints of a more complex nature, or where an initial response has not resolved the matter to the player’s satisfaction, the player may submit a formal written complaint to the operator’s designated complaints handling team at the contact address set out on the Contact Us page of this website. The operator will provide a substantive written response within 14 calendar days of receipt of a formal complaint.
External Dispute Resolution
Where a complaint cannot be resolved through the operator’s internal procedure, players have the right to refer the matter to an independent dispute resolution body. The applicable dispute resolution mechanism is determined by the conditions of the operator’s Online Gaming Licence issued by the Curaçao Gaming Authority. Players may contact the CGA directly or seek independent mediation through a recognised alternative dispute resolution (ADR) provider, details of which will be provided by the operator upon request or upon conclusion of the internal complaints process.
The operator acknowledges the role of the Curaçao Gaming Authority as the competent supervisory body and will cooperate fully with any regulatory investigation arising from a player complaint.
Legal Notices and Governing Law
The operation of Imperial Wins Casino and the relationship between the operator and its players are governed by the operator’s Terms and Conditions, which are published in full on this website. In the event of any inconsistency between the information set out on this page and the Terms and Conditions, the Terms and Conditions shall prevail.
Nothing on this page constitutes legal advice. Players who have questions regarding the legal framework applicable to online gambling in New Zealand are encouraged to seek independent legal advice.
This Licence Information page is reviewed periodically to ensure it remains accurate and current. Players are encouraged to check this page for the most up-to-date regulatory information relating to Imperial Wins Casino.